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Mid-Atlantic Facilitators Network

Reframing Challenging Comments: A Simple but Powerful Conflict Resolution Technique for Facilitators

  • 09/20/2019
  • 12:00 PM - 1:30 PM
  • Online using Zoom


Registration is closed
About the session...
One challenging comment can throw off the whole energy of your meeting if you don't know what to do about it. This webinar will train you to use a simple conflict resolution technique, reframing, that acknowledges the needs of the person who expressed it WITHOUT sacrificing the flow and mood of your meeting. Change a hostile comment into a helpful one with this skill in your facilitator tool-belt.

  1. Identify what makes challenging comments an obstacle to a successful meeting.
  2. Learn a reframing technique that highlights feelings and needs but transforms the tone from destructive to constructive.
  3. Practice the technique so facilitators feel comfortable using it in their work.
Demonstrate effective participatory and interpersonal communication skills, honor and recognize diversity, ensure inclusiveness, manage group conflict, evoke group creativity, maintain a base of knowledge, trust group potential and model neutrality  

About the virtual facilitator...

Liz London is the founder and lead trainer of Constructive Communities, a consulting practice focusing on conflict resolution and restorative justice training and facilitation.  She primarily works with community-based organizations and youth development practitioners but has collaborated with a wide variety of clients and partners. She holds a Master’s of Science in Conflict Analysis and Resolution from George Mason University.
Previously, she worked as a Program Manager for Access Youth, Inc. supporting conflict mediation and whole school restorative practices at public high schools in Washington D.C.  She has also served as a Program Manager at One Common Unity, coordinating an afterschool peace education program for youth in D.C.; facilitated book groups and poetry workshops with youth in Chicago at Literature for All of Us; and as a dialogue facilitator with Face to Face/Faith to Faith, an international, interfaith dialogue-based program for teens.
Liz is from New York City and received her undergraduate degree from Vassar College. Outside of work, Liz loves to travel as much as possible, cook, practice yoga, and play board games.


  • No refunds or credits for webinar registration cancellations.
  • Registered participants will receive instructions for joining the live session and any additional details between 1 – 3 days in advance.
  • Webinars begin promptly at 12:00PM EDT. Please log on at least 15 minutes in advance to ensure your internet connections, audio and other settings are functioning properly.
  • All webinars are recorded for post-view access.
  • For registration or membership questions contact

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